Shipping Delays and Updates

Information updated: 11/19/2021 1:45 PM EST

This is the best source for information on your order status and any possible delays in shipping, delivery, or response time from our customer service team. By using this page instead of reaching out to our customer service team, you are helping us serve you more quickly.

Shipping carrier delays in BC

Due to extreme weather conditions, inaccessible roads, and highways, all carriers are reporting shipping delays to the province of British Columbia. Some carriers are reporting a temporary suspension of shipments to this area.

We are working with our carriers closely regarding updates and so forth to stay up to date on the conditions and impacts it is causing and we will do our best to inform you on the same. Please consider the current conditions for any orders and such you may have destined for points in the province of British Columbia and expect there will be delays. Unfortunately, it is not known at this time what those delays will be.

S&B Pre-orders

Due to high demand and supply chain issues that are being experienced worldwide, we’re offering pre-orders on the Volcano Classic Onyx from Storz & Bickel. This way you can take advantage of the Black Friday deal (25% off), and be first in line to receive your vaporizer within the estimated time frame specified.

Other vaporizer pre-orders

If any of our other products go into pre-order, you will find the latest estimated shipping date for that item on its page.

Order Processing and Shipping - On Time

Orders are processed and shipped as normal from our warehouses. However, our carriers have informed us of delivery delays due to weather conditions in the British Columbia area.Even though orders are being processed and shipped by us on time, please understand there is a high likelihood that you will see delays in delivery times for orders destined for the British Columbia area..

We're doing our best

We are constantly monitoring the USPS delivery dates and keeping this page updated with the latest information as soon it comes in. Our customer service team has no more information than is posted here about shipping status or delays. By using this page instead of reaching out to our customer service team, we will be able to get your order processed and answer your questions faster.

In addition to using this page for updates, you will receive an e-mail with tracking as soon as your order ships as well as tracking updates or you can always check your order status here.

Thank you for your support and stay safe!

The POTV Team