Easy returns


We want you to be more than happy with your purchase from Planet of the Vapes, we want you to be thrilled! That’s why we have a 100% satisfaction guarantee return policy.

For this holiday season we have extended our Satisfaction Guarantee from our standard 14 day return window. This means that for any purchase made and delivered between November 10th and December 31st a return can be requested until January 15th. In this way you can purchase you holiday gift with confidence, because if for any reason the person gifted with the vaporizer is not 100% satisfied, you can return it, even used, and exchange it for another model, or return it for a refund or store credit, as long as you reach out to us before January 15th.

Of course, when your order has been delivered after the 31st of December you can use the full 14 days return window from our usual return policy to reach out to us from the moment of delivery.

Please keep reading for the full details.

Why do we have this policy?
Here at Planet of the Vapes, we believe there’s no one best vaporizer for everyone. Instead, we think there’s a perfect vaporizer for each person, and we want to help you find yours. We want to provide you with the best resources we can to support you as you make the transition into vaporization.

Even with all these resources, we know there’s nothing like actually trying out a vape yourself. That's why we came up with this policy, which gives you some peace of mind in case you find your new vape isn’t exactly what you hoped.

How does it work?
If you feel you purchased a vaporizer that doesn’t fully meet your expectations, we want to know about it, and offer the option to connect with one of our vape experts so we can get it right. We’ll honor our Extended Satisfaction Guarantee for any purchases made and delivered between November 10th and December 31st as long as you contact us before January 15th. If you’re not happy with your purchase after talking with our vape experts, you can return your vape for a refund or exchange for a vape that better meets your needs and our vape experts are happy to guide you to find the perfect vape for you!

Simple as that!
No tricks here. We’ve gone over the details in the Frequently Asked Questions below, but the short version is that we’ll take back any working vaporizer, even if it’s been used, and exchange it for a different model or a refund. If it’s for an exchange or store credit, the return shipping is free, but for refunds, we charge a CAD $15.00 flat shipping fee, and a CAD $15.00 restocking fee. Whether you’re looking for advice on your purchase, troubleshooting an issue, or just have a question that you don’t see answered here or in the FAQ, the button below will help you connect with someone who can help you find the answer.

100-Day Satisfaction Guarantee Policy: LOBO

We are pleased to assure you that our LOBO products will continue to come with our 100-day satisfaction guarantee policy. This means you can confidently try out your LOBO, and if for any reason you are not satisfied within the first 100 days of receiving your order, you have the option to return it for a full refund, store credit, or exchange. For more details on how to initiate a return, please don't hesitate to reach out to our dedicated team or follow the return instructions provided in our return link below. Your satisfaction remains our top priority, and we are committed to ensuring your shopping experience with us is as risk-free as it is enjoyable.


Want to get your return started?
No problem! Once you’re ready, go ahead and click on the button below to choose the item you want to return.
You will need to have the following information available:

  • The order number from the vape you want to return.

  • The e-mail address used to place the order you are looking to return.

  • The serial number of your vaporizer (if you need help locating the serial number for your vape, you can reach out to us and we’ll help you.)

  • If your unit is defective, you’ll need to upload a picture that shows the issue.

Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.
Our team will receive your request and review it in less than 24 hours.


For more information visit our Returns Frequently Asked Questions page here: