Flowermate Mini Pro Vaporizer V5s

Hi Sandra, We can exchange it for you for something different, Sandra. You can also return it for a full refund or a store credit, your choice. Reaching out to you right now via our customer service portal. Talk to you soon, Larry

Hi Sarah, I couldn't find your order within our system but if this is a brand new vape, give the following a shot: If you haven't done this yet, I'd like you to put your vape on the charger and leave it there for 4.5 hours even if your vape indicates that it is fully charged before that time is up. You only need to do this extended charge once. Also, please know that it takes about 3 to 4 full charge cycles for the battery to stabilize and perform up to spec. Also, if you’ve been using a phone brick to charge your vape, try using your computer's USB port instead. Doing the above will help if this is a brand new vape. With best regards, Larry

We WILL make this better for you, Audrey. Reaching out to you now. Talk to you soon, Larry

Hi Steve, I see that you’ve been working with Mike on this and that it is now resolved. If anything else should ever crop in the future, please get back in contact with us. Hope you're having a great Thanksgiving. Take care, Larry

Hi Kyra, With 86 reviews and a 4.5 star rating, there are many who are really happy with the Mini Pro. Let's see if we can turn this around for you. I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new Flowermate Mini Pro is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here as to how things are going: https://www.planetofthevapes.com/pages/contact-us If you are still not happy with it, we can either exchange it for any other vape we carry or we can offer you a full refund, your choice. Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry