Flowermate V5.0S Vaporizer

A few things to cover here, Andrew. It's not unusual for there to be leftover manufacturing oils left on the heater. This happens occasionally with all vaporizers, including your Flowermate. What you need to do is about 3 to 4 burnoffs. With no herbs in the chamber, let your vape heat up as hot as it will go to max temp and leave it there for about 4 to 5 minutes. Then let it TOTALLY cool off and repeat the process. Do this about 3 to 4 times and then let me know if that aftertaste starts going away or goes away completely. It should. I'm going to send you some user tips in regards to vapor production. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me as to how things are going. Tips: First off, don't use the flower pod but rather load your herbs directly into the oven. Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Contacting you right now in a service ticket to discuss further. We'll get you squared away. If the Flowermate is not the right vaporizer for you, we can exchange it for something else or I can offer you a full refund, your choice. Talk to you soon, Larry