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A note regarding coronavirus (COVID-19)
These are crazy times. All our lives are changing at light speed, with no end in sight. Chances are you’re sheltered in your home right now, just like us. Our hearts go out to all of you who have already experienced hardship, be it economic, or personal loss. This crisis will touch everyone, and compassion is calling. Please stay safe and we’ll get through this together, hopefully drawing closer than ever.
Business as usual
As it turns out, operationally speaking, Planet of the Vapes was built for this. We embraced a remote lifestyle years ago, and our staff is able to work as normal. Outside the warehouse, we can carry on without any chance of spreading COVID-19. In the warehouse, we follow and comply with Center for Disease Control (CDC) and World Health Organization (WHO) recommendations, as well as those of our local, state, and federal agencies.
Orders and shipping
We are taking orders and processing your shipments like normal, but with a reduced staff. Please expect some slight delays in our processing times.
Shipping carriers have already made some changes that will create further delays. Please consider:
- Guaranteed delivery dates have been suspended.
- We can no longer offer overnight or express shipping. We will bring this service back once carriers restore it.
- Packages marked “signature required” will be delivered without signatures.
- In some areas, postal services are delivering packages to the local post office and requesting customers pick them up.
We suggest you order like normal, expect shipments to arrive a few days late, and be prepared to make a trip to your local post office for pickup.
Bonus item changes
We are no longer offering a Grinder + Tightvac as a bonus item because our manufacturer in India has shut down temporarily due to Government orders. We are offering a $20 Gift Card + Tightvac instead. We hope to offer the Grinder option again soon.
Our 14-day satisfaction guarantee is still in full effect, and the clock doesn’t start ticking until you receive your package. You will still have the full two weeks to test your vape and decide if you like it. If you need to process a return with us, please be prepared for a delay due to shipping. Shipping times are out of our control, and the process could take seven to ten extra days.
Overall, we are doing quite well on stock levels, with a few exceptions here and there. We are working closely with manufacturers and suppliers to remain stocked as much as possible. If we’re out of the vape you want, sign up to receive a notification, and we’ll notify you when it’s back in.
Questions? We’re here to help!
If you have any questions about vapes or our operations, drop us a line. Response times might be just a tad slower than normal, but we will answer you. We’re still here to help you choose the right vape for you, and we look forward to whatever our new normal looks like together.
Stay safe, stay inside, and stay healthy!
The POTV Crew