Summer Sale: Frequently Asked Questions

We answer your questions about our biggest sale of the year!

 

General Sale Information

Returns, Refunds & Guarantee

Shipping and Tracking

Gift Cards

Vaporizer help

General Sale Information

What are the Summer Sale dates?

Our Summer Sale begins on Thursday, June 30th at 11:59 PM EST and will be live until Sunday, July 10th at 11:59 PM EST, both in our US and Canada stores!

Shop the sale

Are you offering freebies during the sale?

Yes, our signature freebies are included during the sale if your vaporizer comes with them!

  • All vaporizers have a gift card, herb stash, or both! 
  • You’ll receive free shipping on all orders over $69.99 (before tax) within Canada. 
  • Our 100% Satisfaction Guarantee covers your purchase. Click here to read more. 

Will all vaporizers be discounted?

Not all of our vaporizers will be discounted, but we have worked closely with the manufacturers to provide the best deals possible for your summer shopping!

You can view all our Summer Sale vaporizer deals here.

Do I need a coupon code?

No! Enjoy all our sale discounts without memorizing annoying codes - sale prices automatically flow to your shopping cart!

Can I use gift cards during the sale?

Yes! You can use as many POTV gift cards as possible during the sale. 

Simply add your gift card code(s) at checkout. If you have multiple gift cards, you can apply all of them at checkout. 

Please see our Gift Card help page for more information. 

Do you match prices from other stores?

We don’t price match with other stores. Instead, we offer a complete experience with a unique guarantee. When you purchase a vape from us, you’ll also receive: 

  • Free shipping on all orders over $69.99 (before tax) within Canada.
  • A free gift card for future purchases, a herb stash, or both (depending on the vaporizer).
  • World-class customer service and support
  • Full warranty coverage
  • Our Hassle-Free Returns Guarantee**

**If, for any reason, you’re not satisfied with your purchase, return it to us for either a full refund, store credit, or an exchange of a different vaporizer within 14 days of receiving your order, or, better yet, consult with our team for expert advice. This applies even if it’s used - how else would you know if you like it?

We partner with manufacturers to offer the best deals possible and the lowest prices we can. You won’t find a better price in our store at any other time of the year. 

How can I be notified of the discounts?

The best way to keep up to date with our sales and discounts is by subscribing to our newsletters. 

We’ll send you a reminder before the sale begins and get you up to speed on our top deals. As a member of our newsletter community, you’ll continue to receive valuable content and be the first to hear of any future deals.

Returns, Refunds & Guarantee

What is the return policy during the Summer Sale?

Our unique 100% Satisfaction Guarantee applies to our Summer Sale! This means that if you are not satisfied with your purchase, you can return your purchased vaporizer, even used, and exchange it for another model, or return it for a refund or store credit, as long as you reach out to us within 14 days after delivery.

For more details, please visit our official returns page.

I didn’t like my vape. Can I return it?

If for any reason you are not fully satisfied, you can return your vaporizer, even if used, for a full refund, store credit, or an exchange for an entirely different vaporizer if you contact us within 14 days after your order was delivered.

For more information, please visit our returns page. 

What if my product is used? Can I still return it?

Absolutely - it’s the only way to know if you like it! We want you to be more than happy with your purchase from Planet of the Vapes. 

You can see all details on how to initiate a return here

What if my return is outside of the extended guarantee period?

We only accept returns that fall out of the 14 day guarantee on products that are unused and unopened within 30 days of delivery. If you are experiencing trouble with your device, please contact one of our vape experts for more information.

I bought my vape just before the sale, can I get refunded for the difference?

We try to offer the best prices we possibly can, by working closely with the manufacturers to offer great discounts, for a limited time. 

To allow this time to be special, as well as to stay within the pricing guidelines set forth by our manufacturers, we cannot offer these prices on previous purchases.

Shipping and Tracking

Are there currently shipping delays?

There are currently no shipping delays, however, we can’t guarantee delivery times, due to unforeseen carrier delays. Delivery times generally take 1–7 business days, but we are not responsible for carrier delays.

You can track your order here or view our Shipping Policy here for more details.

What shipping methods do you offer?

We partner with the major carriers to ensure fast and accurate shipping times. Our main carrier is Canada Post, but we do use Canpar as well. For more info on our Shipping Policy, click here.

Where can I see the status of my order?

You can see the status of your order here

Why doesn’t my tracking number not update?

The e-mail you received with the tracking number was generated after the label was created. Rest assured that your package is on its way. We appreciate your patience - please allow up to 3 business days for the tracking to be updated by the carrier! There are some rare scenarios where a package is delivered without being updated. If you do not receive your package within 5 business days after receiving your tracking number, please feel free to contact our support team.

How long will my order take to arrive?

Portable vaporizers and most accessories are shipped with a 1-5 business day regular ground service. The shipping time is provided by the shipping carrier and is not guaranteed.

Packages generally arrive within the above time frame, but we are not responsible for carrier delays. If you paid extra for shipping and your package does not arrive within the guaranteed time frame, we will issue you a shipping refund.

We strive to ship all orders received before 1 PM (EST) the same day. Orders not shipped the same day will be shipped the following (business) day. We will contact you if for some reason there are any delays.

We ship week days, Monday-Friday. We do not ship on Saturday or Sunday, or on any public holidays. Orders received after 1 PM Friday - Sunday will ship on the following Monday unless it’s a holiday.

You can track your order here or view our Shipping Policy here for more details.

Do you ship to other countries?

Currently, we ship to the US through our US website and to Canada through our Canada website. 

We also offer international shipping to selected countries on our US site. Please select your country at checkout for pricing and availability. Please know, customs fees are not included at checkout.

What’s the best way to reach Customer Service?

The best way to reach us is through this form. You can also message us directly at hello@planetofthevapes.com.

We’re here for you! Although we may experience a higher volume of tickets due to the sale, we’ll make sure we take care of you! 

Gift Cards

Where’s my gift card?

If you bought a gift card or got one for free with your order, it should have arrived at the email address you used at checkout. We do not ship physical gift cards.

Your gift card will be in a separate email. Search in your e-mail for:

“Planet Of The Vapes Gift Card”

If you do not see your gift card, please check your spam folder. 

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

How can I use my gift card?

Copy the code that you received in your gift card email, and paste it into the coupon box at checkout. That’s it! 

You can view our full guide on how to use your gift card here.

Can I use more than one gift card at a time?

Yes - isn’t that great?! All you have to do is enter both of your gift card codes at checkout!

For more instructions on how to use your gift card, click here.

My order will include a gift card, can I apply that gift card to that same order?

Unfortunately not. The gift card included in your order is meant to be used with a future purchase.

We hope that you understand, and see you return to use it! It will come in handy for an accessory or spare part that you may need in the future. 

I received the products, but I didn’t receive my gift card with my order.

If you bought a gift card or got one for free with your order, it should arrive at the email address you used at checkout. We do not ship physical gift cards.

Your gift card will be in a separate email with a subject line similar to this: 

“Your Planet Of The Vapes Gift Card”

If you do not see your gift card, please check your spam folder. 

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

I can’t find the gift card in my email.

If you do not see your gift card, please check your spam folder. 

Or search in your e-mail for:

“Planet Of The Vapes Gift Card”

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

Vaporizer help

I’m not sure which vape is for me. Can I get some help?

We want to help you find the best vaporizer for you! That’s why we have many resources available to help you make that decision. 

Check out our recently updated Best 2022 Vaporizers Guide with categories to help you find the best fit.

We’ve also written in-depth reviews and vaporizer guides of the products we carry, designed to help you find the right vape for you. 

But that’s not all! We have an amazing team of vaporizer experts behind the scenes that will help you find the best vape for you! Simply send us a message at hello@planetofthevapes.com and tell us a little bit about what you’re looking for. 

Vapes are our passion, and we’re here to help you find the best fit according to your needs!

 

Didn’t find the answer you were looking for? 

If you already contacted us, please wait for our reply. We’ll help you very soon! 

If you haven’t reached out before, click below to get in touch with us, or send us an email to hello@planetofthevapes.com.

Contact us