Flowermate Slick Vaporizer

You're not stuck, Crystal. You are still covered under warranty. Creating a service ticket for you now so we can send you out a replacement. Sorry for the inconvenience here. We'll make this right for you. With best regards, Larry

Hi Michael, I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new Flowermate Slick is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips. Tips: Grind your herbs and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then take short, cigar puffs, or long and slow draws. This draw technique is super important. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! If you are using the grinder we sent you then you will be fine. It grinds to a medium consistency and if you want it finer you can hold it upside down while you twist the lid. This will keep the herbs in the cutting chamber longer and get you a finer grind. After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. The next step after packing like that is to turn it on, and set it to the highest temperature. Once it gets up to temperature give it another 20 seconds to heat soak and then give it some short, cigar-like puffs. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. You can also use a long, slow inhale that takes between 10 and 20 seconds...either puff method will work. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. If you still find that the draw is unsatisfactory, please click the help button in the top banner of our site and we'll get right on this for you. With best regards, Larry