Flowermate V5.0 Pro Vaporizer

Hi Chris, If you haven't done this yet, I'd like you to put your vape on the charger and leave it there for 4.5 hours even if your vape indicates that it is fully charged before that time is up. You only need to do this extended charge once. Also, if you’ve been using a phone brick to charge your vape, try using your computers USB port instead. After doing the above mentioned extended charge please get back to me in the service ticket that I just opened up for you with the total on-time minutes (heat up time + vaping time, not the number of sessions) that you get after a full charge before the vape shuts down due to a depleted battery along with the temp that you are vaping at. If it’s operating below normal specs, we will take care of this for you under warranty. Talk to you soon, Larry

Hi Will, I'm going to send you out some user tips. First, don't use the pods but rather load your herbs directly into the oven. Also, make sure that the latch on the bottom of your vape is closed. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me as to how things are going. Creating a service ticket for you right now to discuss. Tips: Grind your herbs and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! If you are using the grinder we sent you then you will be fine. It grinds to a medium consistency and if you want it finer you can hold it upside down while you twist the lid. This will keep the herbs in the cutting chamber longer and get you a finer grind. After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry

Hi Joanna, This is going to be a bit lengthy so please bear with me. In regards to vapor production, I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new iFlowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here : https://www.planetofthevapes.com/pages/contact-us ....as to how things are going. Tips: Grind your herbs and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! If you are using the grinder we sent you then you will be fine. It grinds to a medium consistency and if you want it finer you can hold it upside down while you twist the lid. This will keep the herbs in the cutting chamber longer and get you a finer grind. After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. In regards to the battery life, If you haven't done this yet, I'd like you to put your vape on the charger and leave it there for 4.5 hours even if your vape indicates that it is fully charged before that time is up. You only need to do this extended charge once. Also, please know that it takes about 3 to 4 full charge cycles for the battery to stabilize and perform up to spec. Also, if you’ve been using a phone brick to charge your vape, try using your computers USB port instead. After doing the above mentioned extended charge along with 3 to 4 additional normal charges, please get back to me with the total on-time minutes (heat up time + vaping time) that you get after a full charge before the vape shuts down due to a depleted battery along with the temp that you are vaping at. If it’s operating below normal specs, we will take care of this for you under warranty. Awaiting your reply at https://www.planetofthevapes.com/pages/contact-us Please stay healthy out there. With best regards, Larry