Flowermate V5.0 Pro Vaporizer

Creating a service ticket for you right now on this, Qiang. We'll get you squared away. Talk to you soon, Larry

Hi Gerda, I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here: https://www.planetofthevapes.com/pages/contact-us ...as to how things are going. First off, don't use the herb pod but rather load your herbs directly into the oven. Also, play around with the bottom latch. When opened, it increases the air to vapor ratio. Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack, and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry

In regards to that bottom latch Lee, there are several things you can do if one of the door lids becomes loose: --Take the lid off and try flipping it around 180 degrees. --Swap the top and bottom lids. --Take the lid off and push the vape's railings down on a hard surface. · --Apply some pressure on the aluminum shell borders (the part that sticks out around the sliding lid) to get them as tight as you want. Hope this helps! If not, please contact me here: https://www.planetofthevapes.com/pages/contact-us With best regards, and please stay safe out there, Larry

I think we can get you up and running here, Ronnie. I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your Flowermate 5.0 Pro is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here as to how things are going: https://www.planetofthevapes.com/pages/contact-us Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry