Black Glass Mouthpiece for Arizer Air, Air 2, Air MAX, Solo, Solo 2, Solo 2 Max

Hi Kathleen, Let me forward you a direct quote from Arizer: ----------------- “The fit of the Glass Aroma Tubes in the Solo II has been improved since the previous Air and Solo models, but there is some variance in how the Glass Aroma Tubes fit in all of our products. There’s an objective behind the dish design and the mouthpieces; easy to draw on, smooth, not too hot vapor. At first, some Glass Aroma Tubes may fit snugly, and after a few uses the fit will loosen up a bit in every unit. The glass pieces will all fit differently into each unit because the glass parts are hand-made. The difference in fit is very slight – some a bit looser and some a bit tighter. The original Air and Solo models were designed for optimum performance and efficiency with loose fitting Glass Aroma Tubes which is why the ring above the heater bowl expands slightly, to allow for a looser fit and optimized air flow. There is nothing wrong with them if they fit loosely or tightly, but a loose fit is ideal.” https://blog.vapefuse.com/arizer-aroma-tubes-and-mouthpieces/ ---------------- With that said though, if it is so loose that it just falls out when you turn your vape upside down, we'll replace it for you. Just contact us here: https://www.planetofthevapes.com/pages/contact-us ...and we'll get that process started for you. Please stay safe out there. With best regards, Larry

Hi Eric, While these mouthpieces are all handblown and may have some imperfections in them, I can guarantee you that it never been used. Creating a service ticket for you right now to discuss. Talk to you in a ibt, Larry